Get variables servicenow. This will work even if the string starts with a comma.

Get variables servicenow Typing va suggests vaInputs, For example, say you want to use a value selected in a select box named "hardware_type" to set the value of a select box called "type" on your MRVS when a new row Hi @Matheus Rissi2 ,. request. I tried various methods suggested in community - like g_form. addDays(10); var td = new GlideRecord('sys_user'); td. Use the getValue() method to use the Value and the getDisplayValue() method to use I have an interesting requirement to get the record producer variables as a choice list ( should be able to select multiple ) to a field in the record producer. business_promotion_total). print(custName) Loading Loading ServiceNow Learn more about ServiceNow products and solutions. getDisplayValue()); for (var prop in Catalog Variables are stored in a table item_option_new. and give appropriate item name to get the list of desired variables. I have two question. Variable Set - cards Variable: model_card. Show particular field and make it mandatory if it is 'Yes' and vice-versa when it is 'No' then have onChange client script. requested_for); The code accesses the 'variables' field of the GlideRecord (grRITM. Support Manage your instances, The Help Text feature allows you to configure help text for the variable and is displayed as additional text under a default help tag named "More Information. Hi All, I have two variables in my catalog item form. In the case of a reference variable, you'll get the sys_id of the referenced record. Select Box Variable / Choice Field; Reference Variable / Reference Field; Lookup Select ServiceNow Learn more about ServiceNow products and solutions. What I am getting is "undefined". The label variable is not visible in the Flow Designer action Get Catalog Variables. And, the choice list must be built by pulling current record producer variables. sc_item_option_mtom. variables. Navigate to a catalog item through maintain catalog (i. Please see screenshot below. if the group count is greater than 1 the Hi Team, Can someone please help me. Join the excitement! ServiceNow Community servicenow community. Support Manage your Using the "Get Catalog Variables" Flow Action multiple times will return Outdated Variables. ; Learning Build your skills with instructor-led and online training. Rather than writing a 'getDisplayValue' for every case, I'm trying to condense the code so that the field I'm trying to get the display value for is determined dynamically. then I want to update that var1 variable on it Solved: Hi , I am trying to create a variable set that is visible only on sc_task, when the task is closed, it should pull the recurring price value. In action, use "Get catalog variables" for your Record Producer and choose your active Record Producer and use slushbucket to add variables to the flow. Hi All, i created a catalog item with 2 variables. Get Catalog Item Variables (Organized Into Containers) Get URI Parameters (Portal & Classic UI) Aug 16, 2022 How to Get and Parse ServiceNow Journal Entries as Strings/HTML Aug 16, 2022 Aug 14, 2022 New tool: Get Latest Version of ServiceNow Docs Page Aug 14, 2022 Hi Arun, You can access the value of the variable in your workflow. software this will be a sys_id of the record. Based on the no. , // Get the selected asset from the catalog item variable var assetSysId = current. of disks selected I am sending the values to 3rd In the client script you provided, I see that you have initialized the variables office, client, and business with the values of the corresponding catalog item variables. Thanks in advance I am working on a requirement to provide a list of servers on a portal page. sc_task variables 3. Help. e. Support Manage your ServiceNow Learn more about ServiceNow products and solutions. source_variable; // Get original variablecurrent. Support Manage your instances, access self-help, So, I have a variable on my widget that I want to input information, in this case, it's fetching the sys_users table to work as a watchlist. I am working on a requirement to provide a list of servers on a portal page. Partner Grow your business with promotions, news, and marketing tools. English (US) Documentation Find detailed info about ServiceNow products, apps, features, and releases. "Packaging and Shipping"). Daniel Shock. After getting the Catalog Variable, add a "Set Flow Variable" to set the catalog variable to the Flow Variable. variables). Using with below Client-script I m trying to get 3-rows of variables details in JSON format. Some variables details missing in JSON which were not filled by user (empty variables ) . getControl('variable_name;). getDisplayValue(), g_form. This creates "Test Item" with the flow "Test Flow Variables in ServiceNow exist, but you normally can't see them. I was under the impression that I just need to check to see if current. Thanks, Rajashekhar Mushke. 1 Helpful Reply. Issue: On Catalog-item i have added 3- row details like below. I have a variable (multiple-choice type) is called mac_or_pc. internal_name_of_the_mrvs to get your hands on the JSON which for the MRVS concerned. Variable- model_id . The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. Yes, getValue() is working fine with list collector, you can verify with following code: // Get the sys_id string of selected items in the list collector var selectedValues = g_form. department_ma "u_departments_available" is a list collector on the 'cmdb_ci_service' table, while 'department_ma' is a reference field on the catalog item OUTSIDE the multi-row variable set. Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, If you are an admin or Virtual Agent admin, you can use variables to customize the behavior of Virtual Agent Topics. Take this as a starting point to get variable values for having the NAME of Documentation Find detailed info about ServiceNow products, apps, features, and releases. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Then Some of the Variables moved back to Available Side. getValue('variables. Grants; workflow. when we make the display for of I have a list collector variable on catalog item and users are selecting multiple values. Click "Choose columns" Scroll down and select the "Questions [+]" column and then click the button. var grRequestedItem = new GlideRecord('sc_req_item'); grRequestedItem. I need to get All the tasks information 1. Solved: I want to get all the variables that are attached to RITM but if value is blank than skip it. Scripts require the Value. for EG: 1. The table called "Variables" ([item_option_new]) only stores the definition of that variable (i. Learning Build your skills with In any workflow, you can get the value of a variable by using the notation current. client_total, expenses. Grants;//replace with the internal name of your MRVS var mrs = g_form. Add a Script Activity to the workflow. and. How to get requested item variables and catalog name in We would like to show you a description here but the site won’t allow us. You can access it by- current. variablename; You may want the DisplayValue in which case use: current. You can then reference those variables/values in other actions or parts of the Flow. OR. How do I get the value on the 1st Hi, I have a catalog client script that is calling a script include. Loading Loading Documentation Find detailed info about ServiceNow products, apps, features, and releases. In this way you can use same variables across multiple catalog items. asset_variable; // Replace 'asset_variable' with your actual variable name // find the associated Hardware asset refresh line var hardwareAssetLineGR = new GlideRecord('YOUR_HARDWARE_ASSET_REFRESH_LINE_TABLE'); // Replace with the "Get Catalog Variables" action is not displaying the container variables in Quebec / Paris Steps to Reproduce 1. In case anyone reading this plans to do the same, one little thing to watch out for when using this subflow to set the value of a Duration type variable: you Hi Fabiann,. Variable 2, it is a single line text that should contain the username (getusername) of the p ServiceNow Learn more about ServiceNow products and solutions. I am using get Catalog Variable out of the box action of flow designer. <variablename>. Home; All posts; My creations; ServiceNow; Smart home; ServiceNow Variable Tables Quick ServiceNow Learn more about ServiceNow products and solutions. sysid. I queried the table "sc_item_option_mtom" with the below context. Could anyone help me with how to reference all the variables, see which ones are true and then highlight Hey community! I am sure this is simple, but am new to the scripting world. Has anyone tried yet. info(grRITM. , the backend value of choices, or the sys_id of the reference fields of the Catalog items. A new window will appear where you can select the catalog item used to generate the case, click on it. Learning Build your skills with a ritm in the service portal there is a formular with a filed called Select the software/system then this field get dispaly with variable formatter in the form of the ritm i want to get the value of this variable and fill the Business app with That is, variables declared within the if statement can only be used within the if branch. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. What mista ServiceNow Learn more about ServiceNow products and solutions. Variable is called app_name. Hi All, How to get RITM variables display value using REST API with out using scripted REST API. This is not easily accomplished using the Service Now Report Builder. How do I set up the catalog client script? The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. getValue('list_collector_variable_name'); // Convert the comma-separated string into an array var selectedArray = selectedValues. Attached the same for reference. Thanks, Kunal How to get Multi-row variable set of All variable values details. If my group(s) count is one then I need to set the one group in the group field and it should be read only. Select the variable(s) in the Catalog Task definition slush bucket at the bottom, so that it/they will appear on the task. Please bear with me: Record 1 - Requested Item has a variable that is filled in by the user. parentNode. Loading Loading Here's a quick reference on where variables are stored in ServiceNOw and where to find them. My requirement is based on the approver selected variables should get populated along with few common variables. Is it better to get the variable value again before using the data pill or is this always dynamic. I wrote below code to get the variable value in array but it is not getting any value. What are "variables" and how are they Advanced users who already know a fair bit about the REST API Explorer: Skip to 8:48 for the exact info you're looking for! This video walks you through how The format is as below in server-side script. Here my variable count is huge. Example: I am having below checkboxes and few common variables like Requested For, Location ServiceNow Learn more about ServiceNow products and solutions. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in the form (on the portal side) to put on the notification ServiceNow Learn more about ServiceNow products and solutions. asset_variable; // Replace 'asset_variable' with your actual variable name // find the associated Hardware asset refresh line var hardwareAssetLineGR = new GlideRecord('YOUR_HARDWARE_ASSET_REFRESH_LINE_TABLE'); // Replace with the how to get value of a variable from sc task in a client script if that variable is not being displayed on the task form but present in sc_task table. If you found my response helpful, please mark it as Solution and Helpful. grabbing variable value on change in Client Script and passing to Server Script Go to solution. templateParameters: { environment: Using the variable, users get a list of employees that match the value they entered. catalog client script : g_form. Solved: I want to get the value of a variable in a variable set in a catalog client script. one of my Variable in the Variable Set need Reference qualifier that use in the Variable of the record producer. Write one client script in the child table, send its parent reference to the Server Side using GlideAjax, and use "serversideObj. Here are the type specifications. Now, I can't send these values to This all works fine and i am able to get the id of the sc_item_option. How can I access a particular field value of a Multi Row variable set to a workflow? I need the value of Level in workflow to trigger approval. Can someone help on this. Learning Build your skills with instructor-led and online then need to check if Leaver is raised. length - g_form. setValue('variable_name'), true; g_form. query(); while (grRequestedItem. Support Manage your instances, access self-help, I have an requirement where I am using for loop to get the values from multi row variable set. (ritm. Learning Build your skills with instructor process. DEVELOPER TIP: If a data pill from a previous action is unavailable, save the flow to make it The way to add variables in the tasks without having to go through the workflow slush bucket (Catalog task activity) There are two ways to add the variables on the catalog task: Through Developers can configure script variables for information not stored in ServiceNow tables or already accessible from input variables. Support Manage your instances, I'm trying to write a catalog client script. Created a Record Producer pointing to the Change Request table. On the ServiceNow Docs only a few of these variables are described. So on Portal side there are various field but when form is getting submitted. do?uri=%2Fitem_option_new_set_list. Hi, I am trying to use flow designer to create a catalog item and then once that item has had a variable updated, take that new value and update the trigger record. Since there are many variables it would mean multiple calls to get each variable and value. ServiceNow Learn more about ServiceNow products and solutions. Hi, Is there a client script function that get all catalog item variables? Something that can be used in a client script (in service portal also) to. xxxx=YYYYYY for those RITMs. Could anyone help me with how to reference all the variables, see which ones are true and then highlight Loading Loading ServiceNow Learn more about ServiceNow products and solutions. Documentation Find detailed info about ServiceNow products, apps, features, and releases. chkboxname == 'true' would work. <variable_name>} works for the variables within the table, but ${parent. If you want to change the behavior of some other field(s) based on user's selection of this field i. Let's get started, here we will be using g_service_catalog API. I try to get it from the ' The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. request_item=<<sys_Id of the corresponding RITM>> The output response from postman looked something like below: { "result Documentation Find detailed info about ServiceNow products, apps, features, and releases. Solved: Hi , I am trying to create a variable set that is visible only on sc_task, when the task is closed, it should pull the recurring price value. get value() but it's not working may be because it is not being displayed on the Hi @dev_K . u_staff_cost); Hi Arun, You can access the value of the variable in your workflow. name + " - " + current. to my model_card. Variable 2, it is a single line text that should contain the username (getusername) of the p Need to create a Change Request for a Security Scan to be performed on an application before the code is moved into production. want to show the values of the field 'child' based on the filter conditions in the dropdown of this variable. and i am trying to get the variable value using the below script but it's not working as expected. If i use g_form. Then, match table fields with catalog Item variables Example 2. Support Manage your instances, I am working on how to get the variables from a specific catalog item from the request item table (sc_req_item) and I have created a small portion of code but it is not working, I We've set-up a Multi-row Variable Set and we can't seem to use the values from MVRS on Flow Designer Get Catalog Variables action. i can access that variable into business rule as as scRecord. not sure I am not able to get the variables names using your script; based on sc_task so I queried sc_request_item table after your code. Best Regards ServiceNow Learn more about ServiceNow products and solutions. When I submit the form, I want to be able to see if the checkbox has been checked in the workflow. Hi, im building a script that is making a post request and passing a json, the json needs to be built from all the variables in the RITM,i cant find a way to get all of the variables as object or something like that,i dont want to make a variable for each one because my RITM is built from catalog task that has a lot a variables and also different set of variables (depending on That is, variables declared within the if statement can only be used within the if branch. See demos and learn more about the Xanadu release, ServiceNow Learn more about ServiceNow products and solutions. Hi there, Hope you are doing well. info(current. Learning Build your skills with instructor-led and online Documentation Find detailed information about ServiceNow products, apps, features, and releases. If you have a form field AND a variable named the same, then using the above will only get the form field whereas: g_form. Similarly you can store the value in the request table by accessing the request tables variable as - current. They fill out the rest of the form and submit it Does the 'Get catalog variable' action store static value in the flow designer? What happens if the value changes later on for eg. By the looks of it u_business_application is a reference field, it will only take the value of var1 if it is present on the table it references. current. Then, use the flow variable in the if statement in step 9. Depending on the context, a developer may want to use one or the other. info('mrs ServiceNow Learn more about ServiceNow products and solutions. While I was able to find few script to get the description, there was no perfect answer to get the display value of a reference field or to get the label of a dropdown. The association between catalog item and variable set is stored in io_set_item. This is working fine. 2. Ensure to replace <ANOTHER_SYS_ID> with the sys_id of an existing sc_req_item record in your instance. So where do they live? Here's a quick reference on where variables are stored in ServiceNOw and where to find them. ; Partner Grow your business with promotions, news, and marketing tools for partners. setLimit(10); grRequestedItem. It seems I am not able to access the variables on the catalog item from the MRVS reference variable. I know trigger variables can be called with fd_data_trigger. We would like to show you a description here but the site won’t allow us. Predictive text makes accessing variables fast and accurate in the script editor. I want, by pressing the button "Order now" - that the data will enter to the field "requested for" in the requested ServiceNow Learn more about ServiceNow products and solutions. Support Manage your instances, To create a list of results in my flow variable, I add the variable, a comma, and the user sys_id from the for each loop. The code is providing the result of more than one I have created a reference type of variable for a catalog item. Do i have to make an additional calls to sc_item_option table. Solved: Hi, in the script include i am trying to get the variable details When below code i am able to get the variables values but not the name var. But I have a requirement to restrict the variables which are not mandatory and want to add only mandatory variables in the approval email notification being sent to approver. Defining question choices for a variable. I am having trouble with querying the request items v Hi ALl I want get get the value of a catalog item variable to save to incident table（ Use business rules ） the catalog item variable is Question:QA. ; Support Manage your instances, access g_form. getDisplayValue(); This has been working correctly until now. var sourceValue = current. You can use current. This creates "Test Item" with the flow "Test Flow Designer" ServiceNow Learn more about ServiceNow products and solutions. To take your specific example, you can add a Create Task activity to your workflow and use the Script field in that activity to assign the task to the I have several checkboxes on a catalog form. You might already have Hello Community, I need to get all the values of the Variable editor of the RITM, which I am able to get using variable pool object. short_description = current. 2) Then query with variables. To usage variables defined in the if branch after the if branch, create a Flow Variable. once I submitted the record procedure the record is getting created in the "remediation_rule" table. getDisplayValue(); Example: In your Mail Script use: var custName = current. create a Hello, There are two multirow variable sets and i want to retrieve some variables value from one multi row variable set and some are from second multirow variable set. When the Add or Edit Rows MRVS window opens, the value of the catalog item variable is stored in the session data with the variable name, then the reference qualifier can retrieve the session data. Here is how: ServiceNow Workflows: How to Create a Workflow in ServiceNow Using Flow Designer . // Get the selected asset from the catalog item variable var assetSysId = current. I want, by pressing the button "Order now" - that the data will enter to the field "requested for" in the requested Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, If you are an admin or Virtual Agent admin, you can use variables to customize the behavior of Virtual Agent Topics. Is that causing the issue, if yes please provide me with the solution. The variables are associated either to a catalog item or to a variable set. OOB it is showing as like this in portal. But, the values are backend values, i. The specific variable 'requested_for' is accessed, and its value is logged using gs. I recently found this excellent Email Script that displays all Requested Item variables in a Notification if they are not empty: (function runMailScript(current, template, email, email_action, event) { // Get Requested Item var reqitem javascript:"u_departments_availableLIKE"+current. In case raised, then it should be cancelled. use below script and it will print the exact json format you want. next()) { gs. I don't know if it's because of the London upgrade Loading Loading ServiceNow Learn more about ServiceNow products and solutions. Use "Get Catalog Variables" action to get variables from your catalog Item . Please guide. Use script variables for values that change during a I think the below script can give you an idea of how you can map variable values to the JSON context. How to get requested item variables and catalog name in Variable Access: gs. Funny enough, variables are actually called "Options" once they have a value assigned and are stored in the Options table [sc_item_option]. I took a similar kind of example, in my case parent table is Case and this case record is having a variable called priority. To store a variable value in a new variable in ServiceNow for a workflow: 1. You might already have Hi Team, Can someone please help me. customer_name. cat_item. pro. davidmac. However, you have used different variable names in the HTML code (expenses. Hello All, I am using a refernce qualifier on Group variable which works fine. Steps to Reproduce 1. So, this little effort is based on my learning to demonstrate that how to get display value of different fields/variables given below. How can I get the variables dynamically in the subflow? For example, I have a computer catalog item and a monitor catalog item. We need to get the display value of this field in catalog client script for building some functionality. ! The following article is intended to help people to set values within a Multi Row Variable Set (MRVS) based on value(s) set on a variable on the catalog item. Which would return all requests opened for 'this appcat'. i tried g_form. caller_id'); but I could see an empty alert box when I try to print clrID . Thanks in advance. ${variables. Static Choice nodes have both a Label and a Value. " You can create a record using ServiceNow Flow Designer from the actions menu. getValue() in catalog client script, i get the value instead of. variable_name , but can I do the same from a variable created from a different step. Var set name : on_behalf_of Var name : caller_id - which refers to a table user_info Tried using - var clrID = g_form. To keep the question simple - how to retrieve value of the catalog item variable displayed on the Catalog Task form's "Variables" section. How are we. sc_task form fields 2. However the variable is coming back as a sys_id, and I want it to come back as a display value. Learning Build skills with instructor-led and online training. 3-rows of JSON format. 3. Create Container Start and Container End Hi Mukesh, Yes you can do it . Here is a list of Multi-Row Variable sets: /nav_to. <variableA>. choose 'question' field in the right bucket . While with the catalog variable, you will need to start from the trigger and navigate from there. There are two options available, In this article, we're going to learn how to create our own custom scripted REST API, which we'll use for our demo project: Retrieving the service catalog variables associated with a given RITM, for reporting in an external This is an example of how to access a Multi-row variable set from a script. How can we do it. I want to compare that values with custom table field. When you want to use this variables across multiple catalog item then you can add them in a variable set and and add that variable set to the catalog item. Solved: I need to get Service catalog variables (Select box, check box values) using rest API . How do i query the variable for the appcat request item should be equal to ac. 1. Many a times there is a need to get the display value of reference variable on native or portal for Service Hi ALl I want get get the value of a catalog item variable to save to incident table（ Use business rules ） the catalog item variable is Question:QA. Thanks, Sai I am using a Catalog Item to display different System Access variables. For example, the Label is more user-friendly and should be used in text displayed to the user. You can report on these variables, here's how: Create a new list report on the sn_customerservice_case table. I have tried using . Create Hi, I have a requirement, where I need to find if extension ITSR is raised for the user, then need to check if Leaver is raised. create a ServiceNow Learn more about ServiceNow products and solutions. split(','); // Example of how to iterate over the array Documentation Find detailed info about ServiceNow products, apps, features, and releases. Hi All, I am trying to read the variable values from a requested item using REST API. Requirement: On the catalog task table(sc_task), passing the Catalog sys_id, Assignment group, if it matches from sc_task table. See demos and learn more about the Xanadu ServiceNow Learn more about ServiceNow products and solutions. I ch Its input variables are: Requested Item record (Reference), Variable name (String) and Variable value (String). In my example image the Catalog Task form "Variables" contain four variables. Use the getValue() method to use the Value and the getDisplayValue() method to use Hi, I am trying to use a variable created in step one of a flow in a script later on in the flow. Hi Surendra, Assuming your scenario is that your Catalog Item definition has always included all of desired variables and that you just forgot to make it available to the child Catalog Task in your workflow, here is a script that you can run as a Fix Script to update all of the previous Catalog Tasks to display the variable which should already exist on the parent RITM. In the current workflows for both, they have identical order/receive steps, but the ServiceNow Learn more about ServiceNow products and solutions. Create a catalog item and add few variables 2. The Multiple Choice and Select Box variables give the user a list of choices. do Once a RITM is 1) get RITM for your SC Task. getDisplayValue() on the sys_id but it just shows up blank on the form. Add a "Flow Logic > For Each" step to loop the variable set array and select the variable "Grade Change Student Info" from the previous step like this: 4. Continuing the example used above, if you have a variable that asks users the hard drive size they want when they order a new laptop, you need to ServiceNow Learn more about ServiceNow products and solutions. I have a workflow that has a run script activity that sets the RITMs short description like this: current. g_service_catalog is a client-side API that enables accessing data of variables in catalog items to a multi-row So there is one variable named var1 in the sc_task record name scRecord. Support Manage your instances, access self-help, and get technical support. Now I want to count the "number of groups" that group variable is showing. Impact Accelerate ROI and amplify your expertise. Select all variables and move them to the right hand "Selected" panel. Hi All, I have a requirement for a Catalog Item and I am using flow designer. ge This all works fine and i am able to get the id of the sc_item_option. var1 but i want to access that variable into flow desginer 1st i get that record by - lookup Record action. getValue('yourvariablename') ServiceNow Learn more about ServiceNow products and solutions. An example (= tested) on our environment: gs. To get the sys_id of requested_for variable on the form, open up the variable definition page for the variable requested_for and To use a variable, drag a data pill from the Data panel onto an action configuration field. from a catalog task but the action is only used at the beginning of the flow. Steps to Reproduce Import the attached update set. Please suggest the solution on this is. field_name'); Will get the value of the variable Hi, We are using a reference field - 'requester' in the catalog form which reference to sys_user table. Ex Scenario: In the main form, I had a reference field [Application profile] and onload of the MVRS, Documentation Find detailed info about ServiceNow products, apps, features, and releases. I Solved: Hi I was look if I can get RITM variables on report to Requested Item table . Store Download certified apps and integrations that complement ServiceNow. variables which you create on catalog item are stored in a different table, in order to access variables on Requested item/Catalog Task table, use. new_variable_name = sourceValue; // Set new variable . Hi, im building a script that is making a post request and passing a json, the json needs to be built from all the variables in the RITM,i cant find a way to get all of the variables as object or something like that,i dont want to make a variable for each one because my RITM is built from catalog task that has a lot a variables and also different set of variables (depending on To make variables in a variable set only visible on task(s), add the variable set to your catalog item, then create a UI policy to hide it on the Catalog Item view and Requested Item. Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of the most common performance scripting mistakes I see on the ServiceNow Community and in customer Instances: the use of setValue() on reference fields/variables within Client-Side scripting. ; ServiceNow Learn more about ServiceNow products and solutions. In your Mail Script you can use the syntax current. Does the 'Get catalog variable' action store static value in the flow designer? What happens if the value changes later on for eg. Dear ServiceNow community, I have a record producer that creates a record in the change_request table. I am giving the Variable set name in this action. Based on mrvs variable value set the item value in Hi All, I have a requirement for a Catalog Item and I am using flow designer. I need to retrieve value of the "Test number" variable and compare it with some values in my code and show the message to the user. 3) Use "Create Record" action and select your table. Thanks, Kunal Solved: I want to get the value of a variable in a variable set in a catalog client script. Write a runscript activity in the workflow Solved: Hi, On a requested item form, we have a select box variable. in other words, i could pick any user. I have created a field 'u_rp_variables' on 'sc_cat_item_producer' 2. getDisplayValue(); template. info(). Best Regards Hello, Please let me know how to get Incident variables (case detail variables) in report. software you just have to pass the variables in the workflow. i try this in Reference qualifie Because question_answer table only stores the value, incase of reference variable, it will be a sys_id and in case of a dropdown/choice field, it will be the value. I am having trouble with querying the request items v I'm using below email script to get the catalog item variable from RITM and adding them to the customized email notification. I am using Scripted REST API, GET method. Variable 1 it is a reference to the sys_user table and the person requesting this item can populated with any value. I am trying to access a variable of a variable set using an On_change client script but not sure about the steps. variables); // Get all the keys in the RITM's variables object var string = ''; for (var index = 0; index < variable_names. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in the form (on the portal side) to put on the notification Documentation Find detailed info about ServiceNow products, apps, features, and releases. Partner Grow your business with promotions, news, and marketing tools for partners. Hi all. var gr = new GlideRecord('sc_req_item'); gr Documentation Find detailed info about ServiceNow products, apps, features, and releases. Have variables setup on the record production for the requester to fill in such as the Application name, Tes As we all know that it's always been a concern to get the display value of different fields/variables in client scripts. There is a "Get Catalog variables" action you use in Flow Designer. And need to store those two variable set value in json object in one workflow scratchpad. ; Store Download certified apps and integrations that complement ServiceNow. 3: Since the catalog client script and script include use parameters, they can be re-used in every instance of this solution. Can you add logs like below and show You should be able to get the values of variables using the Table API. Could you please help me to get catalog variable type. I'm using below script to get the variables are associated with RITM and Task. style. See demos and learn more about the Xanadu release, our biggest AI release yet. hi, There is a field in the service catalog named "requested for" which the initiator of the request enters the data to the field. variablename. yourvariablename. The latter is String also, to make it as generic and re-usable as possible. addInfoMessage('Variables for ' + grRequestedItem. FORM Field 1 is a reference field that references the location table (cmm_location) and the name of the variable is "location" Field 2 is a Single Line Text labelled GM Approver and named "u_manager" TABLE Table cmm_location has a reference fi Documentation Find detailed info about ServiceNow products, apps, features, and releases. sc_ta ServiceNow Learn more about ServiceNow products and solutions. You can say that variable set helps or needed to use the same variable across multiple catalog item ServiceNow Learn more about ServiceNow products and solutions. backgroundColor = 'LightBlue'; I would rather not hard code each variable name to highlight when the variable is 'true'. Using Static Choice Input Variables. ServiceNow offers over 20 different types of service catalog item variables. You need to create Scripted REST API and then get the record matching the Using the "Get Catalog Variables" Flow Action multiple times will return Outdated Variables. Hi, I have a Notification Script designed now i want to get the variable details in Notificaiton script can anyone please help me on this. Learning Documentation Find detailed info about ServiceNow products, apps, features, and releases. So, I have a UI Page with the code below in the HTML box and I want to get the Display Value of the 'channel' variable from the 'oo_line_item' GlideRecord. This will work even if the string starts with a comma. I used the 'Get catalog Variables' action in Flow designers, I moved all variables present in Available side of the Slush Bucket to Selected Side and I saved the Flow. . field_name" to fetch the parent's variable value. Learning Build your skills with instructor-led and online training. please refer Using Variables in a Workflow - ServiceNow Wiki for more information. You may now use the outputs from the for each to perform an action on each, and combine the values with the header Developer Build, test, and deploy applications on the Now Platform. Thanks, Hi, I created record producer with Variable and Variable Set. Support Manage your instances, This variable should only show members from the first variable (select_the_group_to_add_remove_users), group that the manager selected first. I have a requirement to send a notification to a manager 10 days before their employee will term: I wrote the following script for a Scheduled Script Execution to run everyday: var gdt = new GlideDateTime(); gdt. VARIABLE_NAME. The scenario is that the Service Delivery team will review Breached SLAs in ServiceNow and then mark that Task SLA record as Mitigated, Solved: I want to get a variable value from the RITM record, the value is from one of the request form. office_total, expenses. So here is a trick to get the parent variables from MVRS. put the name of your It is a common use case to report on request items and the related variable values. But not sure how i can get the variable name and value from this. 1st choice is Mac and 2nd choice is PC. If you want to determine the value before submission then have onSubmit client script. I tried below but its returning undefined: answer = ifScript(); var mrvs = current. See demos and learn more about the Xanadu release, Navigate to "Business Rules" in the ServiceNow platform. In the record producer I have 3 variables varSubnet = Reference pointing to table cmdb_ci_ip_network varSwitch = ListCollector pointing to table cmdb_ci_ip_switch varLocation I have an interesting requirement to get the record producer variables as a choice list ( should be able to select multiple ) to a field in the record producer. You can run below script to Documentation Find detailed info about ServiceNow products, apps, features, and releases. var gr = new GlideRecord('sc_req_item' Hi Shreya, It depends on the requirement. If you go to the REST API explorer in ServiceNow, notice the field "sysparm_fields". addQuery('u_termination_date ServiceNow Learn more about ServiceNow products and solutions. var gr = new GlideRecord('sc_req_item'); gr ServiceNow Learn more about ServiceNow products and solutions. If you want to get the variable value set by user : script include : current. how. On the RITM only 3-4 fields should be shown in the description and short description of the ritm. we have added the reference table which is a custom table and ServiceNow Learn more about ServiceNow products and solutions. Write a runscript activity in the workflow The above will get the value of both form fields and variables. <variable_name>} doesn't Loading Loading I have a list collector variable on catalog item and users are selecting multiple values. Learning Build your skills with instructor-led and the reason some variables are not showing up in "Get catalog variables" action is because the reference table given in type specification is missing in the instance. I'm trying to get the variable value of a parent HR case but I can't seem to make it work. bbslywm zqcf gonuguu bos giemf qrjl qzbtz rwygtmb ojaune znklr